The New I.Q.
69Pages

Issue 7 Exploring workplace research, insights and trends 360.steelcase.com The New I.Q. Q Amplify your Innovation quotient 360N7REN 360 Magazine is published by Steelcase Inc. All rights reserved. Copyright 2013. Design by Plural, in collaboration with Steelcase. Material in this publication may not be reproduced in any form unless you really want to help people love how they work—just ask us first, okay? The Human/Technology Tension The new solutions that address this emerging workplace reality Resilient Real Estate: Space as an adaptive system Healthcare: Time for Change Making every moment count

about this issue The thirst for innovation has never been stronger and organizations everywhere are pursuing every possible way to amplify their innovation quotient. Most organizations unknowingly overlook a crucial success factor: the role of physical space. Workplaces that are intelligently designed to bring people together in a fluid process—virtually as well as physically—have unprecedented power to propel innovation in today’s global economy. By working in collaboration with leading think tanks, closely observing innovation at powerhouse companies and conducting intense primary...

Amplify Your Innovation Quotient: The New I.Q. I.Q. takes on a new definition as organizations everywhere are pursuing every possible way to amplify their innovation quotient. Most unknowingly overlook a crucial success factor: physical space. Workplaces that are intelligently designed to bring people together—virtually as well as physically—have unprecedented power to propel innovation in today’s global economy. Designing for the Human/ Technology Tension Technology is changing everything about the ways we work. Read how new solutions are helping workers address the tension this is causing...

Perspectives Meet some of the people who contributed information and ideas to this issue. ▲ Allison Arieff Freelance writer, The New York Times Allison Arieff applied her perspective as a journalist to write about Steelcase’s latest product innovations. Based in San Francisco, she is an editor and content strategist for the urban planning and policy think tank SPUR, and is also a regular contributor to The New York Times, Wired, Design and other publications. A former book editor, from 2006-2008 she was senior content lead for IDEO. Ritu Bajaj, Patricia Kammer, and Frank Graziano Steelcase...

Andrew Zolli Hurricanes. Droughts. Recessions. Network crashes. Geopolitical conflicts. The order of the day seems to be disruption and crisis. That’s why it’s critical for companies to be resilient, says Andrew Zolli, co-author of “Resilience: Why Things Bounce Back,” a book about why some organizations fall apart in the face of disruption while others flourish. Resilient organizations don’t rely on any single plan for the future; they’re agile, cooperative and responsive. Amid change they don’t just survive, they thrive. What builds resilience? Empowered middle management and helping the...

“There’s tremendous power in the physical environment to help build trust, cooperation and resilient behavior.” They set up tents and card tables as offices, and offered anyone who needed it—customers and noncustomers alike—150€ cash on the spot. No ID, no problem. It was a radical act of trust in the communities they serve. In the first few weeks after the storm, Hancock loaned out 40 million € cash in this manner. And what was the result? 99.6% of the loans were repaid, and net assets at the bank grew by 1 milliard € in the 90 days after the storm, as people moved their money over to the...

Resilient Real Estate: By Chris Congdon and Gale Moutrey Space as an adaptive system Amongst the whirlwind of volatility that seems to spin from one crisis to the next, business leaders are looking for new skills and strategies that will help their organizations thrive in the new global economy. At the same time, in this era of unprecedented complexity, the study of resilience has emerged in which scientists, economists, government leaders and psychologists are working to understand how systems, organizations and people can adapt to stay fit within an environment of constant change. In his...

alternative work programs. And some companies that have implemented AWS as a space-cutting strategy often leave real estate idling: 11% of workers who use alternative workspaces still have an assigned workspace. A Global Opportunity Space Per Employee France Germany Ten years ago the average allocation of space per employee in the United States was 23m2. Five years from now it's projected to shrink to 14m2 and other countries are moving in the same direction. Global organizations have an opportunity to not only shrink their real estate footprint but also amplify the performance of their...

Through our ongoing design research about the behavior of people at work, we know that choice and control over where and how people work is fundamental to satisfaction and engagement. Places that support the various modes of work in ways that consider physical, social and cognitive wellbeing help people be most effective at what they do. The Elements of a Resilient Real Estate Strategy Clustering Design the physical environment to help bring a diverse range of people, resources, tools and ideas into close proximity with each other, while achieving the right level of density—not too sparsely...

M o n e y ba ll fo r Bu s i n e ss Using big data to develop better workplaces The PricewaterhouseCoopers real estate group closely monitors workplace performance data for each of its member-owned firms by tracking when staff members access PwC’s network, check-in to the hotelling system from digital devices or use an access card. Data is captured daily and segmented by lines of services (tax advisory, assurance, etc.) and types of employees (partners, directors, staff). “Detail is key,” says Steve Adams, PwC’s director of workplace strategy in the U.S. “Who is coming in the office? Are...