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Residential Carpet Warranty Information
Residential Carpet Warranty Information
This document provides comprehensive details on the warranties offered by Shaw for residential carpets, including preventive maintenance tips, stain removal procedures, and specific warranty details for different carpet types.
Shaw offers various warranties for different carpet fibers such as Anso® Nylon, EverTouch® Nylon, and ClearTouch® PET Polyester. Key warranties include lifetime stain and soil resistance, texture retention, and a 30-day customer satisfaction guarantee.
To maintain carpet quality, use walk-off mats, vacuum frequently, and follow warranty guidelines. Shaw recommends using a vacuum certified by the Carpet and Rug Institute (CRI).
Immediate attention to spills is crucial. The document outlines steps like scraping, blotting, and using specific cleaning solutions to effectively remove stains.
Shaw recommends using R2X® Stain & Soil Remover and provides guidelines for homemade cleaning solutions, warning against household cleaners that may damage carpets.
A detailed chart lists common household stains and recommended removal procedures, emphasizing the importance of following up with water to remove detergent residues.
Discusses expected changes like shading, seam visibility, and footprints, which are not considered defects but inherent characteristics of certain carpet types.
Specific warranty details for Anso® Nylon, EverTouch® Nylon, and ClearTouch® PET Polyester are provided, including coverage for stains, soil, and texture retention.
Outlines the terms and conditions applicable to all Shaw carpet warranties, including proration schedules and service procedures.
Recommends periodic professional cleaning using CRI-approved products and equipment to maintain carpet appearance and warranty coverage.
Indentation and Crushing: Use a grooming tool or steam iron (without direct contact) to lift crushed tufts. For crushing due to heavy traffic or furniture, vacuum with a beater bar or use fingers to groom the pile.
Tip Bloom: Occurs when carpet tufts untwist due to foot traffic. Opt for dense pile carpets with tightly twisted tufts to minimize this effect.
Matting: Caused by fiber entanglement from various factors, including spills and abrasive materials. Regular vacuuming and maintenance can reduce matting.
Shaw offers a replacement guarantee for specific carpet styles within 30 days of installation if unsatisfied. Replacement involves a carpet of comparable value but different style or color, with all replacement charges borne by the customer. The guarantee excludes improperly installed, abused, or damaged carpets.
Limited Lifetime Stain Warranty: Covers stain resistance for household food and beverage substances, excluding strong chemicals and dyes.
Limited Lifetime Pet Urine Stain Warranty: Covers resistance to pet urine stains, excluding feces, vomit, and odors.
Limited Lifetime Soil Warranty: Ensures resistance to common household soil, with maintenance required for optimal performance.
Limited 20-Year Texture Retention Warranty: Guarantees against significant texture loss due to foot traffic, excluding outdoor installations and furniture-induced crushing.
Limited 20-Year Abrasive Wear Warranty: Covers fiber loss due to abrasive wear, not appearance changes like crushing.
Limited 20-Year Quality Assurance Warranty: Covers manufacturing defects, excluding appearance changes like matting and crushing.
Limited 20-Year SoftBac® Platinum Warranty: Ensures wrinkle-free carpet post-installation, excluding matting and crushing.
All warranties exclude carpets treated with silicone-based anti-soil treatments, nonresidential use, and damage from improper cleaning agents or conditions.
Limited Lifetime Stain Warranty: Shaw guarantees that ClearTouch PET polyester carpets will resist permanent stains from pet urine for the lifetime of the carpet, excluding stains from substances like bleaches, caustic chemicals, and oil-based substances.
Limited 15-Year Soil Warranty: Covers resistance to soiling from common household dirt for 15 years, provided the carpet is properly maintained.
Limited 10-Year Texture Retention Warranty: Ensures no significant texture loss due to foot traffic for 10 years, assuming proper installation with a suitable pad.
Limited 10-Year Abrasive Wear Warranty: The surface pile of the carpet is warranted against abrasive wear of more than 10% for 10 years.
Limited 10-Year Quality Assurance Warranty: Covers manufacturing defects for 10 years, excluding issues like matting and crushing.
Limited 10-Year SoftBac® Platinum Warranty: Guarantees the carpet will remain wrinkle-free for 10 years if installed correctly.
Warranties are non-transferable and apply only to the original purchaser. They exclude coverage for improper installation, maintenance, accidents, pad failure, moisture issues, and color changes due to external factors. Warranties are valid only in the U.S. and Canada.
This document outlines the warranty terms and conditions for Shaw carpets, detailing the rights and obligations of homeowners, the process for filing claims, and the proration schedules for different carpet types.
Homeowners must retain proof of purchase and ensure carpets are installed according to the Carpet & Rug Institute Installation Standard. Regular professional cleaning is recommended every 6 to 24 months to maintain carpet appearance and longevity. Spot removal should use products certified by the Carpet and Rug Institute.
If a Shaw carpet does not perform as warranted, Shaw will repair or replace the affected areas with comparable carpet. The company covers installation costs but not customization or disposal fees. Claims should be filed through the retailer, or directly with Shaw if the retailer is unresponsive.
The document provides detailed proration schedules for various warranties, including Limited Lifetime Stain and Soil Warranties and Limited 15-Year and 10-Year Warranties. These schedules outline the percentage of credit offered based on the carpet's age.
Homeowners are advised to keep records of cleaning dates, methods, and products used. This information is crucial for maintaining warranty coverage.
Shaw is a leading carpet manufacturer known for quality and service. The company supports community initiatives and produces most of its flooring in the U.S.A.
Catalog excerpts
ClearTouch. Cleai Touch.
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Shaw Brands 2 This brochure was designed to help you better understand the warranties that come with your new carpet.While this brochure contains details of all of Shaw is more than a name or a label. It’s a promise the warranties featured on Shaw carpet, please note of outstanding performance, unique styling and overall that not all warranties apply to all Shaw carpets.The value. For more than 50 years, consumers just like you specific warranties applicable to your carpet can be have trusted Shaw products to stand up to their busy obtained by visiting the appropriate section below. lifestyles....
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Warranties At-A-Glance Warranties At-A-Glance Warranties that apply to Shaw fibers: Limited Warranties CaressTM Nylon / Anso® Nylon (Recyclable* /C2C Certified) Stain, Soil & Certain Pet Stains Texture Retention, Abrasive Wear Quality Assurance, SoftBac® Platinum Non-Prorated | Transferable Labor Inclusive | Stairs Included (Anso nylon only) Cradle to Cradle Certified CM is a certification mark of MBDC 30-Day Customer Satisfaction (labor excluded) EverTouch® Nylon (Recyclable/C2C Certified) Stain, Soil, Certain Pet Stains Texture Retention, Abrasive Wear Quality Assurance, SoftBac® Platinum 30-Day...
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Preventive Maintenance General Stain Removal Instructions Protecting your investment is up to you… Like other fine furnishings, carpet requires proper care, and you should reference your residential warranty for specific care requirements.There are also a few simple steps you can take to insure the lasting beauty of your new carpet: Spots & Spills Prompt attention to spots and spills is essential. Some spilled materials will stain or discolor carpet if not removed promptly. Other spills can leave a sticky residue that may result in increased soiling if not removed. Prevention Keep the dirt/soil...
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Stain Removal/Cleaning Solutions Stain Removal Procedures Shaw’s R2X® Stain & Soil Remover is recommended for all types of spot cleaning and is available from your floor covering retailer or through www.shawfloors.com. It is approved under the Carpet and Rug Institute’s (CRI) Seal of Approval certification. Additional cleaning products in the CRI certification program are listed at www.carpet-rug.org. Do not use any household cleaners other than those listed in this program, since many household products contain chemicals that may permanently damage your carpet. If one of the recommended products...
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Stain Removal Procedures Stain Removal Procedures 9 Reminder: Always follow up with water to remove detergent residue that may become sticky and cause rapid resoiling. Procedure A: Apply solvent to dry towel/cloth. Blot, don’t rub. Repeat application as above. Blot, don’t rub. Follow with Procedure B. Procedure B: Scrape or blot up excess spill. Apply detergent (see “Cleaning Solutions”), use damp towel. Blot, don’t rub. Apply water with damp towel. Blot; finish with weighted pad of towels. Procedure D: Scrape or blot up excess spill. Apply detergent (see “Cleaning Solutions”), use damp towel....
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Nominal Changes in Carpet Appearance 11 Shading/Vacuum Cleaner Marks Shading is normal in luxurious, cut pile carpet constructions, such as velvets or saxonies. This visual effect is a result of light reflecting differently from the tips of the carpet tufts versus the sides of the tufts. It is an aesthetic quality built into the carpet design and not considered a defect. Seams Reputable carpet stores use qualified installers who know how to minimize the appearance of seams. Seams may be slightly more apparent with a loop pile carpet than with a cut pile carpet. Footprints Most deep, cut pile...
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Anso® Nylon Residential Limited Warranties The following details the Residential Limited Warranties issued by Shaw Industries, Inc. (“Shaw”) for all Anso® nylon residential carpets, including Anso® CaressTM by Shaw Floors styles featuring Anso Caress nylon. These warranties apply to purchases of Anso nylon carpet made on or after January 1, 2010. A. Who is covered: These warranties protect you, the original purchaser, if you have purchased a Shaw carpet made from Anso nylon for your own residential use in an owner-occupied residence. These warranties are transferable providing both parties can...
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Anso® Nylon Residential Limited Warranties Limited 20-YearTexture Retention Warranty 4. Limited 20-Year Texture Retention Warranty Shaw warrants that this carpet will not exhibit significant twist loss or loss of texture from foot traffic for a period of twenty (20) years when used in an owner-occupied residence in a proper indoor installation. Proper installation requires use of a suitable pad meeting FHA/HUD requirements, following the Carpet & Rug Institute Installation Standard effective October 1, 2009. (Note: Shaw Industries recommends a pad with a maximum thickness of 7/16" for optimum...
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EverTouch® Nylon Residential Limited Warranties The following details the Residential Limited Warranties issued by Shaw Industries, Inc. (“Shaw”) for all EverTouch® nylon residential carpets. These warranties apply to purchases of EverTouch nylon carpet made on or after January 1, 2010. A. Who is covered: These warranties protect you, the original purchaser, if you have purchased a Shaw carpet made from EverTouch nylon for your own residential use in an owner-occupied residence. B. What this Residential Limited Warranty covers: Subject to Shaw’s General Warranty Terms and Conditions, the following...
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EverTouch® Nylon Residential Limited Warranties EverTouch® Nylon Residential Limited Warranties 4. Limited 15-Year Texture Retention Warranty 4 Limited 15-Year Texture Retention Warranty 6. Limited 15-Year Quality Assurance Warranty 6 Limited 15-Year Quality Assurance Warranty Shaw warrants that this carpet will not exhibit significant twist loss or loss of texture from foot traffic for a period of fifteen (15) years when used in an owner-occupied residence in a proper indoor installation. Proper installation requires use of a suitable pad meeting FHA/HUD requirements, following the Carpet &...
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