Poolstar 2022
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2022 CATALOG SWIMMING POOL & GARDEN | SPORT AND LEISURE | RELAXATION & WELL-BEING

Poolstar was born in 2006 from the idea of designing products in the world of swimming pools, gardens and wellness, with sense yet with a dash of insolence. Our desire is to play with innovation and act boldly in order to surf new markets with ingenuity and accessibility. A strategy that has allowed us to grow constantly and position ourselves today as a must-have brand throughout the market. WITH SENSE Accessibility for the user is Poolstar’s driving force! A Poolstar product is a product that is easy to use and available at an affordable price. Because we design our products and control...

OUR 3 UNIVERSES POOL & GARDEN SPORT & LEISURE RELAXATION & WELLNESS

WITH INTERNATIONAL FOCUS... OUR MISSION: MAKE OUR PRODUCTS ACCESSIBLE TO ALL, IN THE ENTIRE WORLD. Present in 50 countries, in Europe and around the world, we shake up existing codes and offer innovative, high-performance products that constantly offer better value for money. Our logistics platform handled 190,000 shipments (+ 45%) to our client base, formed of both pool craftsmen and players in the large-scale distribution sector. In 2021, more than 3,500 customers around the world have been able to trust us and recommend Poolstar. FUTURE DRIVEN To consolidate our progress in the various...

DESIGN CENTRE, HEART OF POOLSTAR INNOVATION Strategically located between the Mediterranean & Provence, our Rousset head office have been designed to be the company’s technical and integral centre. It is here that our 100 employees design, evaluate and test with passion tomorrow’s products. As Poolstar’s Values Ambassadors, their common mission is client satisfaction. TESTING & TRAINING CENTRE With our international logistics department, we are on deck TRANSFORMING EVERY ORDER INTO A SHIPMENT Our indoor and outdoor showrooms are equipped with two heated pools. These enable us to present our...

EXCLUSIVE & INNOVATIVE SERVICES FOR ALL PROFESSIONALS PROFESSIONAL THERMAL BALANCE A simple and complete tool enabling pool professionals to guarantee heat pump sizing according to the swimming pool. To make it easier to showcase and explain our products, we design them with informative and technical communication kits that can be downloaded directly from our website. HOTLINE & INTERNATIONAL AFTERSALES-SERVICE TEAM Our After-Sales-Service technicians process requests in French and in English. AQUABIKE CONFIGURATOR To customize aquabikes’ functionalities. YEAR-ROUND TRAINING Team training is...

SUPPORTS TO HELP THE USER ? ? SIMPLE PRODUCTS THAT ARE EASY TO USE A SIMPLIFIED HEAT PUMP CALCULATOR FOR THE USER Our products are thought and conceived to simplify their use. Their design and technologies make them accessible to all. To facilitate their choice, the user can quickly determine which heat pump will be best suited for their pool from 5 to 250 m3 regardless of the geographical region. VIDEO TUTORIALS & TIPS Accessible directly on our websites and social media. Because a picture is worth a thousand words, tutorials that help the user understand how a product works, how to...

AFTER-SALES SERVICE STRENGTHENED & STRUCTURED AFTER-SALES TEAM WE ARE THERE BEFORE, DURING & AFTER THE SALE! A NEW TEAM ORGANIZATION In support of the Sales Administration and Sales team, we have reviewed Poolstar’s After-Sales Service internal organization. We have implemented a new structure and new processes. 7 trained technicians intervene every day in problem solving and remote intervention to repair bugs and guide our customers to use their products properly. At Poolstar, satisfaction is seen in the overall customer experience. This is why in 2021, we have strengthened our After-Sales...

SPECIFIC SERVICES DEVELOPED ONLY AT POOLSTAR EXTENDED WARRANTY FOR PROFESSIONALS. In 2022, all our heat pumps destined to the professionals will benefit from a warranty extension to 3 years. This is a way of guaranteeing our customers support from A to Z on a technical problem or with immediate replacement of their product. ONSITE REFRIGERATION TECHNICIAN: 2 WEEKS SPARED! One had to think about it! Poolstar did it! To shorten repair and intervention times on our heat pumps, we have integrated a refrigeration technician into our aftersales service team with 1 promise: your product will be...

SUMMARY 3 UNIVERSES | 6 BRANDS The largest range of heat pumps for swimming pools SWIMMING POOL & GARDEN Outdoor hybrid and solar showers

SPORT & LEISURE High-end sauna collection Collection of semi-rigid and inflatable spas for all RELAXATION & WELLNESS Collection of saunas accessible to all

POOLSTAR’S SALES NETWORK BENELUX & UK NORD ANCE & -FR ÎLE-DE WEST NORTH- CENTER CENTE SPAIN PORTUGAL Switchboard open Monday to Friday From 9:00am to 12:30pm and from 2:00pm to 6:00pm (CET) +33 (0)4 91 51 15 16 - contact@poolstar.fr

Poolstar’s sales network SALES DIRECTOR Éric TOMÉ BELMONTE Tel: +33 (0)6 59 25 56 55 KEY ACCOUNTS SWIMMING POOL SECTOR & TRADING Jennifer FOURCADE Tel: +33 (0)6 66 02 79 67 FOOD & DIY CHAINS Fanny PIZZICHINI Tel: +33 (0)6 67 03 00 95 fanny@poolstar.fr SPAIN PORTUGAL Jean FERNANDEZ Tel: +34 960 130 507 juan.fernandez@poolstar.es BENELUX & UK Monique RIDDER Tel: +33 (0)7 76 02 65 01 monique@poolstar.fr ITALY & SWITZERLAND Andrea MALERBA Tel: +33 (0)6 67 87 63 87 andrea.m@poolstar.fr WATERFLEX MANAGER Isabelle HUMBERSOT Tel: +33 (0)6 65 41 31 31 isabelle@waterflex.fr ÎLE-DE-FRANCE & NORTH...

PRO RANGE T THE WIDES RANGE SMALL POOLS Platinium Mini TREATMENT & FILTRATION

FOR EACH SWIMMING POOL A HEAT PUMP! EQUIP 100% OF ALL POOLS ONLINE RANGE Y VERTICAL B CELLENCE EX Nano Action Nano Action Reversible

HEAT PUMPS THE MUST-HAVES These must-have models have shaken up the codes of the classic heat pump and have risen to the top of the Poolex podium. They combine our flagship technologies - Full Inverter and integrated Wifi - and are available in a wide range of power ratings to meet the needs of the greatest number of private and public pools. The ventilation of the Vertigo Fi and the Silent Jet Fi has been redesigned at the rear of the heat pump or upwards in order to reduce their noise level and allow them to be easily installed outside the technical room. Convinced of their performance,...