Tidy little Cleaning Guide
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Tidy little Cleaning Guide

Solid surfaces How to clean: Dust with: Microfibre cloths. They’ll remove dust and make for smoother cleaning. Don’t forget ventilation holes! (use compressed air for stubborn dust). For light marks: Antibacterial disinfectant wipes. Remove any streaks with a microfibre cloth. For stubborn marks: You can use a household cleaner like Dettol Multipurpose Spray or surface cleaner (no window cleaners), or warm soapy water. Spray onto a cleaning cloth and give it a good wipe down. Remove any streaks with a microfibre cloth. For tougher marks: If you can’t get rid a of a mark with any of the...

Wooden Products How to clean: Dust with: Microfibre cloths. They’ll remove dust and make for smoother cleaning. For light marks: Antibacterial disinfectant wipes. Keeping wooden products dry Our wooden products are made to withstand plenty of kicks and knocks, but they don’t like water. If play products are situated beneath leaky roofs, or if floors are cleaned with too much water, wood can expand, split or even grow mould. If you love your play product as is, ensure it’s kept dry.

Perspective view Dust with: Pretty obvious, but your trusty vacuum. Don’t sweep with a ride-on machine over wet pour. You will damage the rubber and you may accidentally hit solid surfaces or damage wooden products. For light marks: A dry mop is recommended. Avoid splashing water over the rubber - it’s not a water park! Water can seep into the substrate and affect the bonding agents in the rubber. If spillage occurs, please follow your organisations protocol and procedures. Perspective view Perspective view Material view Material view Selected colours Name Purple Material view Blue Grey...

Steel and Acrylic How to clean perforated steel or steel structures Steel is pretty hardy, but our perforated steel detailing and steel structures will still need to be cleaned regularly. Dust with: Compressed Air. It’ll make your job much easier. Dusters are a slower alternative. For light marks: Antibacterial disinfectant wipes. Do not use scourers or chemicals as this can damage paint work. Soap and water is a suitable alternative. How to clean acrylic or polycarbonate surfaces If you see acrylic in our spaces, the general rule is: if it’s up high, it may be fragile, if it’s down low,...

Cleaning and maintaining touch in Touchscreens Optical Imaging Touch Projected Capacitive Touch For touch to work, cameras and infared bars must remain clear of debris and grime. For touch to work, the screen needs to be clean. Wipe camera with antibacterial wipes and microfibre Wipe down the infrared bars (sandwiched between bezel and touch glass) with antibacterial wipes and microfibre Wipe screen with antibacterial wipes and microfibre Cleaning screens Give your screens some love and clean twice a week to keep them looking - and working - as they should. Be gentle! Pushing too hard on...

Maintenance Servicing your play space Like a car, your play product needs regular professional maintenance. Our standard maintenance is done quarterly as part of an SA (Service Agreement). Our team will co-ordinate the timing of this with you. If you’d like us to come more frequently, just let us know. Ensuring your warranties Remember - your quarterly maintenance guarantees your warranties and certifications, most importantly, enables a safe play space. Products that are not maintained will run poorly, and will wear quicker over time. For any maintenance enquiries, the after-market team...

Need help? Talk to Service and Support Sometimes things go wrong. Don’t panic. We’re here to help. If you’ve noticed a product fault, damage or have queries regarding the best way to clean a product, our aftermarket team have got your back. Here’s what you do... First things first: we need some details. If you’re like us an want to resolve issues quickly, the fastest way is to provide us a shorthand run down of what’s occuring. 1. What’s your location 2. What product has the fault 3. What’s the issue (and what have you tried) 4. Send through photos (Selfies are fine! but anything to help...