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Self-Service Kiosks for QSR to improve the Customer Experience

Self-Service Kiosks for QSR to improve the Customer Experience
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Self-Service Kiosks for QSR to improve the Customer Experience

Product catalog summary
Introduction
Self-service kiosks are transforming the customer experience in Quick Service Restaurants (QSRs) by reducing queues and enhancing service efficiency. A study by Kioskmarketplace indicates that 42% of customers use these kiosks, highlighting their growing popularity.

Benefits of Self-Service Kiosks
1. Improved Ordering Process: 37% of restaurant owners see customer ordering as a key area for development.
2. Increased Sales: Sales can increase by 15% with kiosk implementation, as customers tend to spend more when using digital menus.
3. Customization and Accuracy: Kiosks allow for quick menu updates and reduce order errors by involving customers in the ordering process.
4. Environmental and Organizational Benefits: Kiosks reduce paper waste and help manage customer flow, improving overall restaurant efficiency.

Product Offerings
The document details various kiosk models such as NOMYU and SELLY, each designed for specific restaurant needs, including counter, wall, suspended, and stand-up configurations.

Case Study: Burger King
PARTTEAM & OEMKIOSKS have successfully implemented kiosks in Burger King outlets in Greece, demonstrating the effectiveness of their solutions in high-demand environments.

Operational Insights
For customers, the process involves selecting items, customizing orders, and paying via kiosks. Restaurants receive orders on digital devices, manage preparation, and notify customers when orders are ready.

Technological Features
1. Remote Management: Systems are internet-connected for easy updates.
2. Data Analysis: Tools like Table Tracker provide insights into restaurant performance.
3. Space Management: Efficiently handles multiple orders and customer locations.

Company Overview
PARTTEAM & OEMKIOSKS, a Portuguese company, is a leader in multimedia kiosks and digital solutions, with over 12,500 units produced for 35 countries. They emphasize quality and innovation in their products.

Contact Information
For more details, contact PARTTEAM & OEMKIOSKS at [email protected] or visit their website at www.oemkiosks.com.
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Catalog excerpts

Self-Service Kiosks for QSR to improve the Customer Experience-1

SELF-SERVICE KIOSKS FOR RESTAURANTS QSR - QUICK SERVICE RESTAURANTS

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Self-Service Kiosks for QSR to improve the Customer Experience-2

QSR - QUICK SELF-SERVICE RESTAURANTS Improve the customer experience in your restaurant! 42% of customers use self-service kiosks in restaurants* Excellence in serving is crucial to restaurant’s business success. In an increasingly connected and autonomous world, we can see that consumer behavior has changed. No one likes to face queues and the experience of serving fast food restaurants is also undergoing major changes and transformations. With self-service kiosks, your *The percentages mentioned in this presentation are from a study by Kioskmarketplace. restaurant will be able to offer a different,...

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Self-Service Kiosks for QSR to improve the Customer Experience-3

QSR - QUICK SELF-SERVICE RESTAURANTS Self-service kiosks also help improve the ordering process. 37% of restaurant owners regard customer ordering as an important development area. *The percentages mentioned in this presentation are from a study by Kioskmarketplace.

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Self-Service Kiosks for QSR to improve the Customer Experience-4

QSR - QUICK SELF-SERVICE RESTAURANTS Get to know our self-service kiosks A fast and effective answering service! One-stop kiosk is perfect for over-the-counter customer service, using more effective and faster customer service. Ideal for interactively providing information and reducing counter congestion, allowing customers to move around freely. Perfect for a clear and dynamic visualization of information, making the space more modern and functional. Developed with user autonomy in mind, this kiosk maximizes the restaurant with direct interaction.

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Self-Service Kiosks for QSR to improve the Customer Experience-5

QSR - QUICK SELF-SERVICE RESTAURANTS Reduce queues Improve service and modernize your restaurant! This self-service digital kiosk can get an accurate view of the products the customer wants to buy. Experience effective, simple and perfect self-service for different business spaces. Modernize your space with a custom self-service kiosk station. Lets take advantage of available wall spaces to maximize and innovate the surrounding space.

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Self-Service Kiosks for QSR to improve the Customer Experience-6

QSR - QUICK SELF-SERVICE RESTAURANTS Continuous innovation! 15% of sales increased significantly through QSR kiosks* *The percentages mentioned in this presentation are from a study by Kioskmarketplace.

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Self-Service Kiosks for QSR to improve the Customer Experience-7

QSR - QUICK SELF-SERVICE RESTAURANTS New paradigm for your restaurant The customer spends more money when using this method, as to register the order goes through the entire digital menu and visualizes available products, enhancing the purchase of items that had not thought before. Increased sales Increased accuracy Customize your space Eliminate queues Self-service kiosks reduce the likelihood of orders being wrong as part of the process is done by the customer, helping to improve overall restaurant service. Possibility to change the display and menus quickly and without associated costs. Enhanced...

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Self-Service Kiosks for QSR to improve the Customer Experience-8

QSR - QUICK SELF-SERVICE RESTAURANTS How it works for the constumer The operation of PARTTEAM & OEMKIOSKS QSR kiosks is very simple. The customer selects what they want (meat, fish, vegetarian, etc.), chooses the desired dish (can be fully customized), enters the loyalty program data (if applicable), pays with the desired payment method and receives the invoice with an order number. In every point of sale there is a monitor with order numbers in process or ready for delivery, through a Digital Signage solution.

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Self-Service Kiosks for QSR to improve the Customer Experience-9

QSR - QUICK SELF-SERVICE RESTAURANTS How it works for the restaurant The point of sale receives orders, already invoiced and paid, on a tablet or mobile phone. After accepting the order, it goes into “preparation” mode, making this information available to the customer. Once the order is completed, the restaurant operator presses the "ready" button on the tablet or mobile phone, and the customer is automatically notified via the monitor that their meal can be collected. Optionally, when the order is “ready” and if the customer has chosen to be notified via message, the PARTTEAM & OEMKIOSKS system...

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Self-Service Kiosks for QSR to improve the Customer Experience-10

QSR - QUICK SELF-SERVICE RESTAURANTS Burger King case study PARTTEAM & OEMKIOSKS selfservice products and solutions have conquered the international catering giants, such as Burger King in Greece. Installation against NOMYU QSR SU1 kiosks. The preferred option for those who opt for infallible, state-of-the-art kiosks that ensure the operation of an intensive and error-free service. These are suspended checkout kiosks with 32'' monitors with an integrated payment and receipt printing system.

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Self-Service Kiosks for QSR to improve the Customer Experience-11

QSR - QUICK SELF-SERVICE RESTAURANTS 20% of consumers spend more when using self-service kiosks! *The percentages mentioned in this presentation are from a study by Kioskmarketplace.

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QSR - QUICK SELF-SERVICE RESTAURANTS Self-service kiosks for restaurant Avoid wasting paper when printing menus and brochures QSR helps customers manage their time and avoid waiting lines Restaurant success rate has risen with QSR implementation

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QSR - QUICK SELF-SERVICE RESTAURANTS 72% of consumers expect to be able to customize their orders, and restaurants are increasingly incorporating customer centralization into their operations* *The percentages mentioned in this presentation are from a study by Kioskmarketplace.

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QSR - QUICK SELF-SERVICE RESTAURANTS Faster self-service payments Self-service payment kiosks make it possible to differentiate between competitors and benefit both the customer and the service provider in terms of flexibility and control and reduced time. In addition, they reduce human resource costs, making the process easier and more user-friendly. This customizable experience smoothes out the purchase by providing you with the tools you need to effectively, quickly and without interruption in the sales process. Some payment methods:

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QSR - QUICK SELF-SERVICE RESTAURANTS Increase your sales! Businessmen well understand that good communication with customers can bring benefits to their business. This solution improves customer service by making it more organized and faster, as well as desk analysis and customer turnover.

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QSR - QUICK SELF-SERVICE RESTAURANTS Pager for queue management Improves customer service by reducing customer loss. The paging system informs your customer of the exact time when the table is available and the Take Away service when the meal is ready. In any situation, this solution helps you serve better and faster, thereby increasing table turnover and the number of customers served in a shorter period of time.

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*Prices are pre-tax. They exclude delivery charges and customs duties and do not include additional charges for installation or activation options. Prices are indicative only and may vary by country, with changes to the cost of raw materials and exchange rates.