Elite™ service
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Elite service Achieving an incomparably faster response time. If a malfunction is detected or a call made, Elite engineers will, on average, connect to the unit and undertake advanced diagnostics within 20 minutes. In most cases they FOCUSED ON MAKING YOU OUR PRIORITY will repair it within a further 12 minutes. The combination of Elite technology and expert engineers also frequently allows us to detect an irregularity early, before it develops into a functional problem and before you are even Dedicated engineers aware there’s an anomaly. Anticipating a problem and being able to return a lift to full service in minutes contributes Pivotal to this service are the Elite engineers who are at its heart. Highly-trained specialists, to unparalleled reliability. In fact surveys prove that Elite service has minimised downtime to a point where we they apply remote technology to provide you with an unparalleled level of service and response. are achieving an incomparably high 98% availability. Faster response time When a call is made or a problem detected, we guarantee Elite engineers will connect to your unit within an hour. What’s more, with advanced diagnostics, they will often be able Elite™ service to correct the fault in a matter of minutes. Unprecedented reliability Being able to anticipate problems, react and repair them quickly dramatically reduces downtime. In fact the speed with which we can return your lift to service means you will have a guaranteed ‘uptime’ level of 98%. Yes, 98%. With Elite service, Otis is able to offer a Early and accurate diagnostics guaranteed ‘uptime’ level of 98% - an Elite engineers can identify anomalies and frequently resolve them before a customer is impressively high rate. aware they even exist. And because they are able to pinpoint the source of a problem, they can remove the risk of its recurrence. Passenger reassurance Just occasionally, however, an electronic irregularity or an error causes a malfunction. What happens? Being able to restore a lift to service quickly means that in the unlikely event of a service interruption, the lift will normally be up and running again within minutes - enormously An Elite service engineer will remotely reassuring should a passenger be in the lift. connect to the lift and carry out a diagnostic investigation on average Minimal lift repair time If a lift cannot be returned to service remotely, a technician will arrive with the appropriate equipment, parts and information necessary to undertake the repair work. In fact, studies Elite™ service Beyond Maintenance indicate that such work is being completed in half the time as would normally be the case. Automatic information reports Otis will advise you by e-mail when we remotely connect to your lift and carry out corrective measures. We will communicate the nature of the action and the time it occurred. What’s more we provide you with regular performance reports to demonstrate your lifts are meeting strict operating parameters. Flexible operation As a building’s requirements change, Elite engineers can remotely adjust the operational parameters of the lift. For instance if refurbishment is taking place on a particular floor, access to that floor can be closed quickly and easily. Extended coverage Elite engineers are available from 8.00 a.m. to 8.00 p.m. seven days a week. www·o t i s ·com Otis reserves the right to change any part of this specification without prior notice. Complimentary software upgrades Otis’ sustained research programme results in the development of increasingly sophisticated software technology. With Elite service, upgrades can be fitted remotely so the reliability of your lift is always maintained at the highest possible level. within 20 minutes. It’s a response immeasurably faster than any o

Providing precise diagnosis and rapid repair. Elite service technology also empowers our engineers to diagnose Delivering the information you need. Central to Elite service is providing you with the maximum of information. Customising your lift’s operation. Circumstances in a building change. Decorating work might be required on a the exact source of a problem. This precision means that the real, not suspected, cause is identified and the We consider it essential in establishing the highest standards of transparency because by being fully informed of certain floor or the dedicated floor at...