Nespresso business to business backgrounder © Nestlé Nespresso S.A., Corporate Communications, March 2013 Solutions designed to meet the needs of professionals AT A GLANCE Since 1996, Nespresso has provided business-to-business solutions, designed to meet the needs of some of the most discerning hosts in the world’s foremost hotels and restaurants as well as those of our business customers. Today, the business-to-business team at Nespresso provides a range of products and services to professional customers in more than 50 countries worldwide. The business solutions offered by Nespresso focus on various business channels, mainly Offices, HORECA and Travel, providing services and solutions to answer the specific needs of our customers in each sector. Machines Nespresso provides a range of machines dedicated to professional use that meet the different needs and expectations of our customers. Nespresso professional machines are specifically designed for intensive, high volume usage and are adaptable to all space and venue configurations for quick and simple preparation of the highest quality coffees. The new Aguila machine combines the best of traditional coffeemaking methods with the latest advances from Nespresso for highvolume establishments. Aguila delivers bespoke hot and cold coffee recipes and beverages at the touch of a button, to delight all tastes and preferences. Coffee There is a Nespresso coffee for every taste and occasion and each Nespresso Grand Cru offers unique aromatic notes to meet individual taste preferences. Nespresso offers its professional customers eight Grand Cru coffees all with distinct aromas, tastes and levels of intensity: 2 Ristrettos, 2 Espressos, 2 Lungos and 2 Decaffeinated coffees. RISTRETTO ORIGIN INDIA intense and spicy RISTRETTO full-bodied and persistent ESPRESSO FORTE round and balanced ESPRESSO LEGGERO light and refreshing LUNGO FORTE elegant and roasted LUNGO LEGGERO flowery and refreshing ESPRESSO DECAFFEINATO dense and powerful LUNGO DECAFFEINATO velvety and aromatic Aguila The new Zenius machine is the ideal machine for small and large companies alike looking for quality and simplicity, with quick coffee and hot water preparation at the touch of a button. Both the Aguila and Zenius machines are equipped with the latest technological innovations, including the ability to connect and communicate directly with the Nespresso Customer Relationship Centres. The fully automated and simple to use machines CS200 and CS220 with milk solution can be adapted for various configurations and to include specific features in order to fulfill the needs of all offices, and also restaurants.

For more information on Nespresso, please visit: www.nestle-nespresso.com Value-added service unmatched in the industry Services The ongoing innovations by Nespresso in the business-to-business sector continue to set the standard for customer care and provide a level of value added service unmatched in the industry. Each business solution is specifically designed to address the different needs of our professional partners and to allow them to deliver the highest quality coffee and best service experience to their customers. The latest Nespresso machine innovation brings a unique benefit to our...