TICKETING FOR VIRTUAL QUEUES ITAB QUEUE MANAGEMENT In modern retail every interaction with your customer is critical, from the personal response of your staff, attractivenes of the environment to the ability to provide an efficient flow along the entire shopping process. Creating an exceptional customer experience is crucial to achieve the positive perception that leads to returning customers, a good reputation and healthy longtime business. EFFICIENT QUEUING ITAB Queue Management is a digital platform for virtual queuing that enables you to define the way your customers are managed in service areas. It is an ecosystem of interconnected modules that directs the waiting process and enhances the customer experience. The system can be used to control queuing for: • Technical sales support/guidance in DIY or electronics shops • Queuing in Check-out areas • Expert examination f.i. at the opticians • Medical consultance at the pharmacy • Manual counters for fish, meat and cheese in supermarket Works as stand-alone or integrated solution, for example together, digital signage and monitoring systems. Wired and wireless connectivity options for nodes allows priority to security or flexibility and simple installation. Scalable platform capable of delivering additional integration and features in the

Service area Service area Service area Service area Centralized monitoring Virtual ticket Waiting Area Service area Customer service ITAB QUEUE MANAGEMENT CUSTOMIZABLE FLOW MANAGEMENT SYSTEM Check in Customers line-up virtually by logging in or collecting ticket at a kiosk themselves or assisted by receptionist. In certain applications they can even line-up in advance through a mobile web based application. Waiting process In a classic passive waiting situation, customers are informed by clear screens displaying expected waiting time and calling forward. In certain applications optional functionality...