Case Study 071 Replacedirect Fast delivery of parts and accessories to prolong the life of electronic devices Warehouse & Distribution Replacedirect from the Netherlands is a major player in the after-sales market for electronic equipment. Its Logistics focus is on first-class customer service and delivery within 24 hours. A solution from Kardex Remstar enabled it to process orders and carry out repairs for end users, business clients, and resellers quickly and reliably by handling picking and replenishment tasks simultaneously. Advantages at a glance • High performance / high speed (2,000 deliveries per day) • Maximum storage density on a small footprint: Replacedirect offers 600,000 different parts for sale and currently holds 150,000 pieces on stock • Error-free picking and no incorrect deliveries • Simultaneous picking and putting for retail, wholesale, and repairs Further Information: www.kardex-remsta

Customer Replacedirect is a fast-growing company in the retail, wholesale, and repair business for all kinds of electronic equipment. Its mission is to prolong the life of electronic devices by offering a wide range of spare parts, including its own Yanec brand, via a consumer web shop Replacedirect.nl, reseller platform Twindis, and an on-site store. Online sales account for 98 % of its business, with approximately 100 employees serving 23 countries. Task definition Replacedirect grew out of its premises and needed a larger operation to serve its ever-growing customer base. A large number of...