CUSTOMER INTIMACY

PRINCIPLES OF THIS REPORT

was a year marked by the loss of Pere Girbau Bover, co-founder of Girbau and father and uncle to the undersigned. Pere Girbau Bover was a visionary, a great humanist, ever faithful to his values and firmly committed to those around him, his company, society and the environment. We would like to take this opportunity to pay him tribute and recognise his legacy. 2023 was also a year in which Girbau consolidated its growth, with a new record in terms of turnover. Strong growth was seen in all geographical areas except North America, where, following two years of sharp increases, a slight downturn...

PERE GIRBAU, CO-FOUNDER OF GIRBAU, DIES Pere Girbau Bover, co-founder, former president of the Board of Directors and member of the Family Council at Girbau, passed away on 16 July 2023, at the age of 89. Born in Vic, Pere devoted his life to his family, company and surroundings. Alongside his siblings, Antoni and Teresa, he spearheaded the creation and growth of Girbau as a manufacturer and retailer of industrial laundry equipment. Pere led the company’s commercial expansion and exports, key to the development of the business. Antoni headed the industrial development department, while Teresa...

135 Countries in which our products are sold 94% Staff on permanent contracts 14 __ Production sites (Spain, France and China) Machines sold Distributors Customers

kwh/€ of turnover of energy consumption in production centres l/€ of turnover water consumption in production sites and sales offices kgCO2eq/€ of turnover of greenhouse gas emissions in production sites FINANCIAL FIGURES €193,758,251 4.37% We opened a new subsidiary in Malaysia, yet another step in the company’s commitment to the Asian market and its process of global expansion. Our occupational health and safety management system is ISO standard 45001 certified

OUR ESSENCE Our purpose is to be leaders in creating a positive impact on people and planet. MISSION We design and provide comprehensive, sustainable and innovative solutions for textile treatment in a global market with a local focus, promoting the personal and economic growth of our customers, team, partners and shareholders. VISION An open community, with a sustainable and ambitious project, adaptable and always close to its customers. VALUES The company’s values were revised as part of a participatory process. The business family selected commitment as the company’s unequivocal value and...

PROMOTING THE CULTURE OF GIRBAU’S VALUES • The presentation of Girbau's Annual Plan included a teambuilding activity that involved putting Girbau's values into practice. The dynamic consisted in building a balloon car to compete in the Girbau Worldwide Balloon Car Championship. • Girbau’s values are present in all communications and have their own section on the company's internal platform. • Padel tennis and table tennis tournaments, an opportunity to improve our connections both in and out of work and consolidate team spirit. • Iguals Program: Fostering inclusion and respect for hidden disabilities...

2021-2023 VALUE CREATION STRATEGY The 2021-2023 Strategy is centred around Value Creation: value for our customers, value for our collaborators and staff, value for society and value for the planet. The strategy is structured around three pillars: CUSTOMER INTIMACY "Identify the key insights." This pillar involves creating valuable proposals and innovative solutions for our customers, to anticipate their needs and encourage interaction with them. In 2023, in effort to get even closer to our customers, we opened a new subsidiary in Malaysia. “If you want to go fast, go alone; if you want to go...

In 2023, we once again organized Pillar Days, the aim of which is to encourage participation in and knowledge of our sustainability strategy among all members of the Girbau community. The aim of the “One Team” Pillar Day was to create a mosaic from photographs of the Girbau workforce. A photo booth was set us at the offices in Vic, and the subsidiaries were asked to send photographs. The result was the “One Team” mosaic. We also organised a Pillar Day on “Innovation and Sustainability”, with a lecture from professor Manuel Maqueda, an expert on the Circular Economy at Harvard. A number of our...

• Girbau Dominican Republic: clean-up of one beach and use of the collected seaweed to create an organic garden. The wooden boxes for storing spare parts were used as pots. • Girbau North America: the team produced homemade wool dryer balls. These dryer balls, made from natural fibres, help separate garments and linen in the drying cycle and allow for better air circulation, reducing drying time while increasing the energy efficiency and reducing energy consumption. Once finished, they were taken to the Express Laundry Center and distributed to customers.

OUR OPERATIONS At Girbau, we design and provide comprehensive, sustainable and innovative laundry solutions. We offer solutions for the treatment of textiles, with the most complete line of commercial, industrial and self-service laundry machinery in the world, which we complement with a wide range of textile garment washing services and specific solutions for highly diverse sectors. We are a team of over 800 people, who for over 60 years have been committed to designing and providing comprehensive, sustainable and innovative textile treatment solutions in a global market, with a local focus....

For hotels, care homes, hospitals, self-service laundries or For businesses in fabric treatment or other any other business intended for large groups. activities with highly automated processes.

Laundry Management & Connectivity

SOLUTIONS We offer laundry solutions adapted to all manner of businesses, and always with one common denominator: quality washing and fabric care. We ensure that our customers’ businesses attain the highest standards of quality, efficiency and productivity. The needs of a laundry in a hotel, hospital, care home, gym or a selfservice laundry, for example, are extremely different. At Girbau, we share the know-how we have accumulated in each of these sectors over the years, study each case and adapt each laundry to the real needs.