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GW13 20 04 01

GW13 20 04 01

Product catalog summary

Introduction

This document is the instruction manual for the Behind Mirror Automatic Liquid Soap Dispenser. It provides detailed guidance on installation, operation, maintenance, and troubleshooting to ensure proper use and avoid damage or warranty voidance.

Technical Specifications

Power Supply: AC 220-240 V
Sensing Distance: 14-16 cm (tested with white paper)
Power Consumption: Standby < 2 W, In Use < 4 W
Soap Dispensing Volume: 0.5-1.0 ml per cycle
Soap Bottle Capacity: 1000 ml
Drop-down Distance for Access: 300 mm

Product Structure and Components

The dispenser includes a stainless steel case, an AC/DC adapter, a soap bottle, a control unit, sensors, a soap outlet, and a power card. The unit features a tongue lock for securing and accessing the internal components.

Installation Instructions

The dispenser must be mounted on a fixed, shock-free wall using M4 screws and supplied wall plugs. The installation steps include:

Marking and drilling mounting holes according to the provided diagram.
Inserting screws with a 3.5-4 mm gap between screw head and wall.
Securing the dispenser on the wall brackets.

Important installation notes:

Do not install near bathtubs or showers.
Avoid corrosive or dusty environments.
Installation should be performed by authorized personnel to prevent accidents.

Filling the Soap Bottle

To refill soap:

Pull the dispenser down using the designated hole.
Tilt the bottle forward and open the cap.
Add liquid soap slowly to avoid overflow.
Close the cap securely and return the bottle and dispenser to their original positions.

Note: Use only liquid soap with appropriate viscosity; highly viscous soap may clog the internal tube or cause poor dispensing. Do not remove the internal filter valve.

Powering On and Setup

Turn off power before connecting the power cord.
Connect the power cord and turn the power back on.
Within 20 seconds of powering on, the dispenser auto-calibrates the sensor distance; avoid placing objects in front of the sensor during this time.

Operating Instructions

Press the power button to turn the dispenser on or off.
Use the 'SL' button to adjust dispensing time and soap volume. There are three levels:
- Level I: 0.6 seconds (one buzz)
- Level II (default): 1.0 second (two buzzes)
- Level III: 1.5 seconds (three buzzes)
Place hands within the sensor range to dispense soap once per detection.
When soap is low, a red LED flashes and a buzzer sounds to indicate refill is needed.
A blue LED flashing indicates low battery; batteries should be replaced accordingly.

Troubleshooting Guide

Problem	Possible Cause	Recommended Solution
Soap flow is intermittent or not smooth	Soap viscosity too high; nozzle clogged	Use less viscous soap; clean nozzle with water
No soap dispensed when hands detected	No power; no soap; nozzle clogged; object blocking sensor; bent internal tube	Check power supply; refill soap; clean nozzle; remove objects; straighten tube

Precautions and Safety

Install on a fixed, stable wall away from water exposure.
Avoid impacts or shocks to the dispenser.
Do not install in corrosive or dusty environments.
Only authorized personnel should perform installation and maintenance.
Turn off power if the dispenser will not be used for extended periods.
Dispose of electrical components according to local regulations; do not discard with regular waste.
If the power cord is damaged, it must be replaced by authorized personnel or the manufacturer.
Keep the dispenser out of reach of persons bathing or showering.

Manufacturer Information

Genwec Washroom Equipment & Components
Av. Joan Carles I, 46-48, 08908 L´Hospitalet de Llobregat, Barcelona, Spain
www.genwec.com

Catalog excerpts

DISPENSADOR AUTOMÁTICO DE JABÓN DETRÁS DE ESPEJO Manual de instrucciones Instruction manual BEHIND MIRROR AUTOMATIC LIQUID SOAP DISPENSER

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INTRODUCCIÓN Este producto dispone de un sensor IR para accionar de forma automática la dispensación de jabón. Para garantizar el adecuado uso y funcionamiento de este dosificador de jabón, debe seguirse las instrucciones contenidas en este manual. Una instalación inadecuada o un mal uso de este dosificador puede ocasionar la avería del mismo o la pérdida de la garantía. ESPECIFICACIONES TECNICAS • Tensión de alimentación: 220-240 V • Distancia de detección: 14-16cm (Papel blanco) • Consumo: standby < 2 W, en uso < 4 W • Volumen de jabón dispensado por uso: : 0.5-1.0ml /ciclo • Capacidad del...

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Usar el agujero para tiar del cajon hacia abajo para poder acceder al interior del dispensador. 1. Marcar la posición de los agujeros de montaje 2. Taladrar los agujeros marcados según el diámetro correspondiente a los tacos suministrad

Open the catalog to page 3

Introducir los tornillos M4 en los tacos ya instalados manteniendo una distancia entre la cabeza del mismo y la pared de 3.5 – 4.0 mm Fijar el dosificador de jabón en la pared. Español El led rojo parpadeando indica que falta jabón en el depósito. Desplegar el cajón hacia abajo. Abatir ligeramente el depósito para poder abrir la tapa. Introducir el jabón lentamente. Cerrar la tapa superior tras el llenado del depósito. Posicionar el depósito en su posición original y subir nuevamente el cajón hasta cerrarlo, recuperando la posición inicial del d

Open the catalog to page 4

1. Desconectar la alimentación. 2. Conectar el cable de alimentación. 3. Encender nuevamente. RECIRCULACIÓN DEL JABON TRAS LA INSTALACION 1. Durante el período de 20 s tras conectar el dosificador sa la alimentación, éste ajustará automáticamente la distancia de detección acorde con el ambiente. Evitar poner ningún objeto en la zona de actuación del sensor. 2. Exponer las manos dentro de la zona de detección para que el dispensador suministre automáticamente la cantidad de jabón prefijada para cada uso. Español 1. Presionando el botón se enciende/apaga el dosificador. 2. Presionar el botón ‘SL’...

Open the catalog to page 5

GUIA DE PROBLEMAS Y SUS SOLUCIONES Considerar las siguientes recomendaciones antes de contactar al SAC ‘Genwec’, A PROBLEMA La dosificacion no es fluida o intermitente El dosificador no proporciona jabón al poner las manos en la zona de actuación del jabón. El nivel de viscosidad del jabón utilizado es excesivo Debe usarse un jabón menos viscoso La boca de salida está bloqueada Limpiar la boquilla con agua No hay alimentación (adpatador desconetado o pilas gastadas) Añadir jabón La boquilla está bloqueada Limpiar la boquilla con agua Hay algún objeto en la zona de actuación del sensor Retirar...

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GENERAL DESCRIPTION Thank you very much for buying this behind mirror fixed soap dispenser. This sensor soap dispenser is equipped with a sensor for activating the soap dispenser pump. To ensure proper installation and use, please read the following instructions carefully. Improper installation or use may cause a malfunction and/or void the warranty. SPECIFICATIONS • Power supply: AC220-240V • Sensing distance: 14-16cm (White paper) • Power consumption: AC: Idle state ≤ 2W; Working ≤ 4W • Output volume: 0.5-1.0ml / cycle • Bottle capacity: 1000 ml. • Drop-down distance: 300 mm. PRODUCT STRUCTURE...

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INSTALLATION DIAGRAM English Unit: mm. Units: mm. Hold the round hole and pull the soap dispenser down 1. Mark the location of the mounting holes according to the left figure. 2. Drill four holes with the drilling diameter according to constructor needs

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Secure the M4 screws into the plastic wall plug until the distance between the screw head and the wall is 3.5 -4 mm. Fix the soap dispenser to the wall using the side brackets with holes. ADDING SOAP Flashing red light indicates lack of soap. Hold this hole to pull the soap dispenser down. Tilt the bottle forward and open the cap. To avoid overflow, the liquid soap should be added slowly. Tighten the bottle cap after filling the liquid soap. Put the bottle back in place and finally push the soap dispenser back.

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1. Turn the power off. 2. Connect the power cord to the circuit. 3. Turn the power on. DEBUGGING AFTER INSTALLATION 1. Within 20 seconds after switching on the power supply, the soap dispenser will automatically adjust the senseing distance according to the environment. Please do not put anything in front of the sensor. 2. Place the hands within the sensing distance, it will dispense soap once automatically. 1. Press the ” button can open/close the soap dispenser. 2. Press the “SL” button can adjust the dispensing time. There are 3 levels, factory default is Level II. Level I, buzzing once, dispensing...

Open the catalog to page 10

Check the following before contacting Genwec service suppport: 1. The device should be installed on fixed, shock less wall. 2. Bumping to the device is forbidden. 3. Keep away from water like electric liquid. 4. Do not install in room with rusty air or electric dust. 5. Do not fix it by man who has no experience to avoid accidents. 6. Cut off the power when it is not used for long time.. Meaning of crossed-out wheeled dustbin: Do not dispose of electrical appliances as unsorted municipal waste, use separate collection facilities. Contact you local government for information regarding the collection...

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WASHROOM WASHROOM EQUIPMENT EQUIPMENT & COMP & COMP . . Av. Av. Joan Joan Carles Carles I, 46-48 I, 46-48 08908 08908 L´Hospitalet L´Hospitalet de de Llobregat Llobregat - Barcelona - Barcelona - (SPAIN) - (SPAIN) www.genwec.com www.genwec.co

Open the catalog to page 12

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*Prices are pre-tax. They exclude delivery charges and customs duties and do not include additional charges for installation or activation options. Prices are indicative only and may vary by country, with changes to the cost of raw materials and exchange rates.

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