technical service and support
9Pages

technical service and support

fehr offers innovative one-stop warehousing solutions, developed with many years of experience and willingness to constantly break new ground. fehr in Switzerland has been the expert for warehousing solutions since 1949. As a leading innovator, fehr stands for sophisticated and customer-oriented one-stop logistic concepts – in an implementation quality that is absolutely reliable. Originally developed for long and flat stock used in the steel-trading sector, fehr’s warehouse solutions can now be found in all areas of industry. fehr engineers develop customized solutions for a broad range of...

You need to be able to depend on the functioning of your storage system at all times. Suitable lifecycle management with regular maintenance and tailor-made services can help you sustainably secure the return on your investment. fehr’s services have been structured into modules. Which means that you will be able to combine the individual services that you actually need with each other. It’s also possible to tailor service contracts to suit your specific requirements. Service portfolio Lifecycle management Our Technical Service & Support Organization is structured so that all processes –...

Fundamental services are already “included” with the purchase of your system and therefore won’t cost you a thing. From assembly to commissioning and during the entire period of operation, we will be at your disposal should you need us. For example, you can rely on a dense network of service locations and efficient replacement part management. SPARE PARTS SERVICE With our replacement part management, we ensure that you have the right replacement parts and resources in the right place at the right time. We would be glad to put together a personalized replacement part package for your system....

Service contracts Our Individual Modules Your benefits: The modules for your service contact can be selected according to your needs. If necessary, you can always add modules. Individually combined As a contract customer, you benefit from faster service. Your maintenance budget can be planned ahead. And you’ll save on the hourly rates, because we pass on the economic benefits to you. System-specific Service privileges Reduced hourly rates Regular checks of the system status Maintenance budget can be planned ahead BASIC SUPPORT MECHANICAL MAINTENANCE FUNCTION AND SAFETY CHECKS RACK...

Combination opportunities regular maintenance is being carried out. Function and safety checks as well as rack inspections in accordance with DIN 15635 also require Basic Support services. All other service modules are also available individually. Available as needed without service contract BASIC SUPPORT BASIC SUPPORT MECHANICAL MAINTENANCE MECHANICAL MAINTENANCE FUNCTION AND SAFETY CHECKS FUNCTION AND SAFETY CHECKS RACK INSPECTION RACK INSPECTION WARRANTY EXTENSION WARRANTY EXTENSION But even if anything should ever happen – you’re well protected with fehr’s range of services. Our modular...

Calculating prices A large proportion of fehr’s service modules use flat-rate models to simplify their use by customers and make handling easier. BASIC SUPPORT – Basic per month Monday – Friday 8.00 a.m. – 5.00 p.m. – Advanced per month Monday – Friday 6.00 a.m. – 10.00 p.m. – No contract Cost per case plus working time FUNCTION AND SAFETY CHECKS MECHANICAL MAINTENANCE – Pricing according to system complexity – Hourly rate RACK INSPECTION IN ACCORDANCE WITH DIN 15635 ricing by day/night/ – P Saturday/Sunday ricing by day/night/ – P Saturday/Sunday – Pricing according to frequency – Hourly...

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Ideas become solutions with Swiss precision: fehr offers a wide array of solutions and services, all from our one-stop shop. _ Inventory management _ Long goods and sheet-metal storage _ Plant modernization _ Conveyor equipment _ Industrial paternosters _ Remote maintenance _ Handling systems _ Special designs _ Material flow analyses _ Spare parts management _ Industrial automation _ Automated parking system Fehr Lagerlogistik AG, In der Au 5, CH-8406 Winterthur T +41 (0)52 260 56 56, F +41 (0)52 260 56 51 info@fehr.net, www.fehr.net Fehr Warehouse Solutions Inc. 4801 Chastain Avenue,...