THERMO GROUP Energy efficient comfort

Established over 80 years ago Present in more than 150 countries Key player in renewable technologies The world’s partner in energy efficient comfort One of the world’s leading companies in thermic comfort, Ariston Thermo offers a complete range of heating and hot water products, systems, services and solutions, designed to provide maximum comfort with minimum energy use.

Merloni Paolo Executive Chairman Global scale, local knowledge The principles in which we believe Over 80 years of growth driven by innovation Driving the business, the change and the human resources 26 Energy efficiency Local citizens 15 Social responsibility Francesco Merloni Honorary Chairman Scenario: the global energy challenge Energy saving technologies Our solutions The best applications of 2012 Future challenges 16 The community Our commitment in the world Our commitment in Italy

Bisio Aldo Chief Executive Officer After-sales service and support for builders and designers Certifications Environmental impacts Sustainability projects The comfort paths 42 Industrial excellence The 360° Quality project The WCM project

Key figures in 2012 Global scale, local knowledge The Group’s history

The Group in figures Ariston Thermo, one of the world’s leading companies in home and water heating solutions, is working to design cutting edge, high quality and energy efficient products aimed at providing maximum comfort with minimum environmental impact. 1.32 billion euros of total sales Our turnover, 89% of which was generated outside of Italy, grew by 6% between 2011 and 2012. 91% of our staff is on permanent contract. products per year (+33 million components) Sold in over 150 countries. Over 270 people employed in R&D in 15 competence centres for product research and development in 8...

Business areas: Thermic Comfort Burners Components Sales by business area Components 5% Eastern Europe 18% Asia 19% Headcount by business area Components 9% Eastern Europe 6% Asia 32%

Global scale, local knowledge The industrial presence 19 production sites in 10 countries 15 competence centres for product research and development in 8 countries. Production sites Our understanding of local needs has made us the world’s partner in energy efficient comfort. As well as being among the leaders in Europe, we have a strong and long established presence in many emerging countries. Belgium Namur China Wuxi France Chartres La Roche Sur Foron Valence Germany Pirna India Pune Italy Arcevia Cerreto Genga Osimo Resana Rovereto Serra de’ Conti Netherlands Kerkrade Russia St Petersburg Switzerland...

The commercial presence 42 companies and 6 representative offices in 29 countries 1,200 service experts Distribution in over 150 countries 1,500 people in sales and marketing Companies and representative offices Argentina Austria Belgium Belarus China Croazia Czech Republic Egypt France Germany Frankfurt Buenos Aires Hechingen Vienna Pirna Anderlecht Hungary Budapest Minsk India Pune Shanghai Indonesia Jakarta Zagreb Italy Arcevia Prague Fabriano Cairo Milan La Roche Sur Foron Resana Paris Kazakhstan Almaty Morocco Casablanca Netherlands Kerkrade Naarden Poland Krakow Portugal Sintra Romania...

Over 80 years of growth driven by innovation 1930 Aristide Merloni founds Industrie Merloni in the Marches, Italy, and starts the production of weighing machines. 1960’ The production of electric water heaters begins. The Ariston brand is launched. The Company becomes Italian leader in water heating systems under the name of MTS. 1980’ After establishing itself as the European market leader in water heating systems, the Company expands its activity to the heating sector. The production of boilers begins. Subsidiaries are set up in Eastern Europe and Asia. The Company consolidates its position...

2008 After the acquisition in Switzerland of Termogamma, heat pumps specialist, the Company opens the European Excellence Centre for solar thermal in Italy. Today Ariston Thermo continues to grow both in emerging and more mature markets. With the new acquisition of Cipag SA and Domotec AG, Ariston Thermo confirms its leadership in Switzerland in the production, distribution and maintenance of water heating systems. Opening of a new plant in St Petersburg, Russia, and acquisition of Ecoflam, an Italian leader in heating systems. 2009 The Company changes its name to Ariston Thermo Group. The Group...

Local citizens Social responsibility The community

“There is no value in the economic success of any industrial initiative unless it is accompanied by a commitment to social progress”. Aristide Merloni, 1967 The Group’s social commitment is also reflected in the activities of the “Aristide Merloni Foundation”. Founded in 1963 in order to promote the economic development of the inner areas of the Marche region, the Foundation supported the birth of many small companies in the area by providing advice, finance and venture capital, committing only its own resources. Subsequently, the organisation pursued objectives involving the study and analysis...

Local citizens Social responsibility both an ideal and Social responsibility is for Ariston Thermo. the Company: human relations within onsibility first of all for Resp in the Company’s al importance of people we believe in the centr and aspirations d to enhancing the skills ities and are committe activ of all our employees. ng principles s relations: our overridi Responsibility in busines competitors, tions, fairness towards transparency in transac are concern with our suppliers and llaborative cooperation active and co mers. ging needs of our custo for the diverse and chan al area: we are aware...

Our commitment in the world Germany United Kingdom Elco has sponsored many youth groups, mainly involved in sport activities, in partnership with professionals participating in the Selecto programme, created to offer installers new tools to develop their business. Since 2010, 183 associations have been contacted and 4,000 children and young people have become involved. Ariston Thermo has contributed by donating products to the Channel 4 television ‘Empty Homes’ campaign, set up to promote the recovery of 350,000 abandoned homes to be put on the property market at controlled prices. India Ariston...