Medium Power Solutions
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SMA SERVICE Medium Power Solutions

SMA SERVICE EXCELLENCE AT YOUR PV PLANT SMA products combine cutting-edge technology with premium quality. We do a lot to make this possible. We subject our inverters to extensive function and load tests, produce under CO2-neutral conditions in one of the most advanced factories in the world, and let external test technicians look over our shoulders. The result: Our products are designed to do their jobs for 20 years or more, even under extreme conditions. But we are also realists. When something goes wrong, we will provide fast and ex- 2 pert support ‒ today and in the future. Our ve-year...

THE SMA REPLACEMENT DEVICE DEVICE REPLACEMENT FOR THE MAXIMUM YIELD STABILITY Should a failure occur, we will keep downtimes as short as possible by replacing your device. After a call or an online request is received, the replacement inverter is usually shipped the same day. In return for the defective inverter, your customer will receive a comparable device with all necessary updates. If a device is replaced within the warranty period, the remaining warranty period carries over to the replacement device. In any event, we provide a full one-year warranty on all replacement devices whether...

THE SMA SERVICE LINE EXPERT ADVICE OVER THE PHONE SMA Service Line can answer all your questions about our products or PV plant installation and commissioning. We also support you if an inverter happens to stop functioning as it should. Together we will look for a solution and ensure that your 4 customer's PV plant starts running smoothly again as quickly as possible. The telephone numbers of our expert teams can be found at www.SMA.de/Service or our country-specic websites.

THE SMA WARRANTY CONCEPT SECURITY. GUARANTEED. To ensure your ability to always offer customers the best possible support, we have revised the SMA warranty concept. Since it can now be tailored to your specic service portfolio, our warranty offers both security as well as exibility. Two extended warranty plans The extended warranty Comfort is designed for installers who count on our full service in case of a warranty claim. It covers the same services as the ve-year manufacturer's warranty: The SMA replacement device, free shipping processing* and SMA service rebate for inverter...

THE SMA SERVICE REBATE REBATE FOR THE SERVICES YOU PERFORM In the event of a warranty claim, SMA will compensate solar power professionals for services related to inverter replacement. The service rebate is paid out quickly and without any red tape. An invoice form and information sheet with sample invoices are available at our country-specic websites and in the download area at www.SMA. de/Service. Please note the payment terms for service rebate. 6 Service rebate in the warranty concept Solar power professionals will receive the service rebate for replacing inverters that are still...

GLOBAL PRESENCE 85 OFFICES, 19 COUNTRIES, 1 SERVICE SMA has 19 subsidiaries on four different continents around the world. This means SMA Service is available in all relevant photovoltaic markets. We can provide you with a replacement device in no time at all and no matter where you are in the world. And this all thanks to our service logistics. Our SMA Service Line staff will be glad to provide you with advice and assistance. Our employees are based in the country you operate in and will answer any questions in your native language. This ensures an effective communication and success in...

SMA Solar Technology www.SMA-Solar.com We would be glad to assist you. Do you have questions or need individual assistance? If so, please contact us. We will be glad to help create the right service package for your needs. SERVICEMPS-KEN121912 Printed on chlorine-free paper. Specifications subject to change without notice. SMA assumes no liability for errors or omissions. Sonnenallee 1 34266 Niestetal Germany Tel.: +49 561 9522-435000 Fax: +49 561 9522-4699 E-mail: Service.Sales@SMA.de