Residential Carpet Warranty Information
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Shaw Brands 2 This brochure was designed to help you better understand the warranties that come with your new carpet.While this brochure contains details of all of Shaw is more than a name or a label. It’s a promise the warranties featured on Shaw carpet, please note of outstanding performance, unique styling and overall that not all warranties apply to all Shaw carpets.The value. For more than 50 years, consumers just like you specific warranties applicable to your carpet can be have trusted Shaw products to stand up to their busy obtained by visiting the appropriate section below....

Warranties At-A-Glance Warranties At-A-Glance Warranties that apply to Shaw fibers: Limited Warranties CaressTM Nylon / Anso® Nylon (Recyclable* /C2C Certified) Stain, Soil & Certain Pet Stains Texture Retention, Abrasive Wear Quality Assurance, SoftBac® Platinum Non-Prorated | Transferable Labor Inclusive | Stairs Included (Anso nylon only) Cradle to Cradle Certified CM is a certification mark of MBDC 30-Day Customer Satisfaction (labor excluded) EverTouch® Nylon (Recyclable/C2C Certified) Stain, Soil, Certain Pet Stains Texture Retention, Abrasive Wear Quality Assurance, SoftBac® Platinum...

Preventive Maintenance General Stain Removal Instructions Protecting your investment is up to you… Like other fine furnishings, carpet requires proper care, and you should reference your residential warranty for specific care requirements.There are also a few simple steps you can take to insure the lasting beauty of your new carpet: Spots & Spills Prompt attention to spots and spills is essential. Some spilled materials will stain or discolor carpet if not removed promptly. Other spills can leave a sticky residue that may result in increased soiling if not removed. Prevention Keep the...

Stain Removal/Cleaning Solutions Stain Removal Procedures Shaw’s R2X® Stain & Soil Remover is recommended for all types of spot cleaning and is available from your floor covering retailer or through www.shawfloors.com. It is approved under the Carpet and Rug Institute’s (CRI) Seal of Approval certification. Additional cleaning products in the CRI certification program are listed at www.carpet-rug.org. Do not use any household cleaners other than those listed in this program, since many household products contain chemicals that may permanently damage your carpet. If one of the recommended...

Stain Removal Procedures Stain Removal Procedures 9 Reminder: Always follow up with water to remove detergent residue that may become sticky and cause rapid resoiling. Procedure A: Apply solvent to dry towel/cloth. Blot, don’t rub. Repeat application as above. Blot, don’t rub. Follow with Procedure B. Procedure B: Scrape or blot up excess spill. Apply detergent (see “Cleaning Solutions”), use damp towel. Blot, don’t rub. Apply water with damp towel. Blot; finish with weighted pad of towels. Procedure D: Scrape or blot up excess spill. Apply detergent (see “Cleaning Solutions”), use damp...

Nominal Changes in Carpet Appearance 11 Shading/Vacuum Cleaner Marks Shading is normal in luxurious, cut pile carpet constructions, such as velvets or saxonies. This visual effect is a result of light reflecting differently from the tips of the carpet tufts versus the sides of the tufts. It is an aesthetic quality built into the carpet design and not considered a defect. Seams Reputable carpet stores use qualified installers who know how to minimize the appearance of seams. Seams may be slightly more apparent with a loop pile carpet than with a cut pile carpet. Footprints Most deep, cut...

Anso® Nylon Residential Limited Warranties The following details the Residential Limited Warranties issued by Shaw Industries, Inc. (“Shaw”) for all Anso® nylon residential carpets, including Anso® CaressTM by Shaw Floors styles featuring Anso Caress nylon. These warranties apply to purchases of Anso nylon carpet made on or after January 1, 2010. A. Who is covered: These warranties protect you, the original purchaser, if you have purchased a Shaw carpet made from Anso nylon for your own residential use in an owner-occupied residence. These warranties are transferable providing both parties...

Anso® Nylon Residential Limited Warranties Limited 20-YearTexture Retention Warranty 4. Limited 20-Year Texture Retention Warranty Shaw warrants that this carpet will not exhibit significant twist loss or loss of texture from foot traffic for a period of twenty (20) years when used in an owner-occupied residence in a proper indoor installation. Proper installation requires use of a suitable pad meeting FHA/HUD requirements, following the Carpet & Rug Institute Installation Standard effective October 1, 2009. (Note: Shaw Industries recommends a pad with a maximum thickness of 7/16" for...

EverTouch® Nylon Residential Limited Warranties The following details the Residential Limited Warranties issued by Shaw Industries, Inc. (“Shaw”) for all EverTouch® nylon residential carpets. These warranties apply to purchases of EverTouch nylon carpet made on or after January 1, 2010. A. Who is covered: These warranties protect you, the original purchaser, if you have purchased a Shaw carpet made from EverTouch nylon for your own residential use in an owner-occupied residence. B. What this Residential Limited Warranty covers: Subject to Shaw’s General Warranty Terms and Conditions, the...

EverTouch® Nylon Residential Limited Warranties EverTouch® Nylon Residential Limited Warranties 4. Limited 15-Year Texture Retention Warranty 4 Limited 15-Year Texture Retention Warranty 6. Limited 15-Year Quality Assurance Warranty 6 Limited 15-Year Quality Assurance Warranty Shaw warrants that this carpet will not exhibit significant twist loss or loss of texture from foot traffic for a period of fifteen (15) years when used in an owner-occupied residence in a proper indoor installation. Proper installation requires use of a suitable pad meeting FHA/HUD requirements, following the Carpet...