That no one likes to waitis a truism that real life sadly ignores all too often. Another platitude says that anticipation is the best part of doing something; and that is closer to the truth. What really gets on people’s nerves, and quite rightly so, is the feeling of being made to wait unneces- sarily. But in a room where the atmosphere and furnishings say: ”welcome, we hold you in high regard“ – people don’t mind waiting, because here they are waiting for more.