Catalogue Facade Systems
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62 General Terms and Conditions of Sale, Delivery and Payment
incl. Price Adjustment Proviso for the Sale to Business Enterprises
§ 5 Packaging
Our goods are packed in boxes. All other special packagings shall be charged to the customer. Products from the segment of processing materi­als are supplied without shrink wrapping. Upon request of our customers, shrink wrapping can be carried out. The resulting costs are charged to the customer.
§ 6 Shipment/Loading/Freight
1. The loading is carried out in our works. Freight charges are paid by the consignee after separate invoicing unless the transport is carried out on the customer's own account. In case of Euro-pallet shipment the same number of pallets supplied of identical type and quality are returned to us upon collection; otherwise, the pallets will be invoiced. Upon return of the pallets we will credit the full invoiced amount, provided that the pallets are in perfect condition. Damaged pallets will not be accepted.
2. Our prices include the loading costs for truck or freight car shipment of our goods. All additional loading costs shall be borne by the customer. Unloading is carried out by the customer. If devices for unloading, espe­cially cranes and lifting building platforms, are made available to the customer by us, we will invoice the costs incurred.
3. No rebate or cash discount is granted on freight and packaging turnovers.
§ 7 Product Quality
1. Products marked as 1st choice meet the requirements of the relevant standard DIN EN 14411. Products marked as 2nd choice do not meet the requirements of the aforementioned standard and have technical and/or visual defects, which exclude a qualification as 1st choice.
2. Due to the particular character of ceramic manufacturing, no guar­antee can be provided that the goods delivered will be uniform in colour or that they will correspond with samples which have been sub­mitted. Especially in the case of mosaics, colour variations frequently are quite normal. In addition, tolerances customary in trade with re­gard to size and thickness do not constitute a reason for a claim of the customer. The same applies to subsequent deliveries.
3. In the case of some art and decorative glazes crazes are typical of the appearance. They do not impair the utility value of the design tiles and do not constitute a defect.
§ 8 Duty to lodge Complaints, Duty of Cooperation
1. The delivered goods are to be inspected with regard to correctness, completeness and defects immediately upon receipt according to § 377 HGB (German Commercial Code). If contemporary signs of defects are visible in the case of shrink-wrapped pallets, the pallets must be opened. We must be notified of complaints in writing immediately, within seven days at the latest. Defects which are visible only after the opening of bundles also must be notified in writing within the aforementioned period, however within six months after the transfer of the goods at the latest and in any case prior to the processing of the supplied goods. Processing must not be carried out. If goods with special characteristics are ordered, which can not be found without special experimental check, such as e.g. sur­face coatings, the packaging of the goods must be checked for the pres­ence of a note referring to these special characteristics. If this is not the case, we must be notified of the absence of the note immediately, within seven days after delivery at the latest. If the goods are further processed in spite of the missing note, we shall not be liable for the absence of this special characteristic. In the event of violation of the duty to lodge a complaint and in case of processing, the delivered goods shall be deemed to be accepted. This will result in the loss of any damage claims.
2. Non-conforming goods must be kept ready for our inspection in the condition in which they are at the time of detecting the defect; further processing must be stopped immediately. Non-conforming goods are to be properly stored by the customer until the complaint has been settled. A violation of the aforementioned duty excludes all damage claims against us.
§ 1 Scope
The following general terms and conditions are element of contract for all our deliveries and performances. General terms and conditions of the cus­tomer which deviate from our general terms and conditions of sale and de­livery are expressly objected. All agreements to this contract must be set down in writing; verbal agreements have to be proved by the customer. Our general terms and conditions of sale and delivery are sent out every year, are available from us upon request and can be seen in the Internet at www.deutsche-steinzeug.de/agb. They shall be valid for the business trans­actions in the respective period following.
§ 2 Prices, Rebates, Terms of Payment
1. The price lists valid on the day of the order shall be applicable. The price lists are sent out upon request and are available on the Internet at www.agrob-buchtal.de. We reserve a change of the prices according to our proper judgement, in particular if cost reductions or cost increases due to changes in the prices of our important raw materials as well as for gas and electricity or because of wage settlements occur. The changes shall always become effective at the end of a quarter if they were an­nounced six weeks in advance.
The prices can also be reasonably changed in the aforementioned sense after an order if a period of more than four months lies between order and delivery and we are not responsible for that. Rebates and discounts are only granted after special agreement. Freight charges included in the price or separately invoiced are not taken into account at the calculation.
2. All prices do not include statutory value-added tax.
3. Payment has to be made within 30 days from date of invoice. In case of advance payment a cash discount of 2% is granted; in case of payment within 14 days a cash discount of 1% is granted. The receipt on our account is decisive for the punctuality of payment. If periods of pay­ment are exceeded, interest at the rate of 8% above the respective base interest rate shall be charged. Our representatives shall be authorized to collect only by power of attorney in writing.
4. The redemption of several debts receivable as well as of principal claims, interest and costs shall always be effected in accordance with § 366 section 2 and 367, section 1 of the Civil Code (BGB) despite any provision of the debtor which may deviate therefrom.
5. The offset against our claim by the customer is only possible if his counterclaims are legally effective or indisputable. The assignment of claims against us is excluded. The customer can exercise a right of reten­tion only in so far as his counterclaim is based on the same contractual relationship.
§ 3 Period of Delivery
Delivery dates and periods of delivery shall be binding only if they are ex­pressly confirmed to be binding. Delivery dates shall be deemed met if the goods have been dispatched from our plant until the expiry of the period of delivery or, in the case that collection by the customer was agreed upon, if the customer has been informed that the goods are ready for shipment. A reasonable extension of a delivery period or date is to be allowed if circumstances cause a delay for which we can not be held responsible. Such circumstances include especially force majeure, la­bor disputes, subcontractor delays, delays caused by the customer (e.g. due to changes of the scope of delivery agreed upon on the part of the customer etc.) as well as other incidents on which we have no influence. We shall be entitled to make partial shipments.
§ 4 Passage of Risk
Deliveries are made ex works. We shall however arrange for the transport of the goods to the customer. The risk shall pass to the customer as soon as the goods are transferred to the person responsible for transport. This shall also apply if partial shipments are made. If collection of the goods by the customer was agreed upon, the risk shall pass to the customer as soon as the goods are ready for dispatch.
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pdf-page pdf ae En 2009-01-02-09